Customer Success Specialist / Pro Onboarding Specialist
*This is a remote/work-from-home position but may have meetings and training in person at our Selinsgrove, PA office.
LightingNewYork.com is one of the fastest growing online retailers in the Lighting Industry and is seeking an Onboarding Specialist for our Pro Program.
As a Remote Onboarding Specialist, you’ll be responsible for guiding our new trade customers through their first experiences with Lighting New York. You will identify, qualify and follow up with prospective pros through outbound activities such as phone outreach, email and texting.
Job Description:
The Onboarding Specialist will often be the first contact a new PRO will have with Lighting New York. This role is responsible for vetting and onboarding all new PRO accounts; reaching out to prospective pro members; and assisting the team with day-to-day operations related to the Pro Program sales process. The Onboarding Specialist ensures all new Pro customers are positioned for immediate success by delivering LNY’s renowned customer service. The ideal candidate will have experience with B2B sales processes, including the use of customer relationship management software, outbound customer engagement tactics, and customer relationship building.
Responsibilities:
- Own the LNY Pro Welcome Process, from the first customer touch through the Pro’s first purchase
- Align new Pros with appropriate resources as needed, including transfer to the Pro Account Manager, Sales Manager, members of the sales team, or other internal teams as required
- Support the Pro team as needed with new customer acquisition activities and prospecting, including phone, email and SMS outreach, and scheduled follow-up tasks as required
- Monitor new Pro feedback and assess LNY opportunities to improve our customer’s overall LNY experience
- When appropriate, follow up with new Pro customers to seek endorsement, testimonials, and referrals
- Build and maintain relationships with decision-makers in our Professional Program
Qualifications:
- 2+ years proven experience in B2B customer service, sales, or a related field
- Excellent communication and interpersonal skills, both verbal and written
- Strong organizational and time management abilities
- Proficient in Google Suite and CRM software
- A passion for building strong customer relationships and delivering exceptional service
- A positive, enthusiastic and infectious attitude
Location: This is a remote position, but some in-person meetings may occur at our Selinsgrove, PA office.
Compensation: This position will start at $17.00 hour and will move to $18.00/hour after 60 days. This is an Entry-Level position with opportunity for future advancement.
Benefits: Paid Time Off, Paid Sick Leave, full medical, dental, vision, and Life Insurance benefits, and matching retirement savings program
Schedule: Monday - Friday 8:30am to 5:00pm Eastern with a 30 minute lunch break
If you are a motivated individual who is looking for a fun, challenging and rewarding opportunity, we encourage you to apply.
About Lighting New York
Our company culture is team-oriented and fosters a positive environment with friendly people. We work hard to constantly progress, while also valuing the importance of having fun. We take pride in setting ourselves apart from the competition by striving to 'WOW' everyone we encounter in our daily business interactions.
We're looking for critical thinking team members who are team-oriented, of course, but who are also highly motivated, with the ability to work independently to solve unique problems. Because of the rapid growth of our company, we need people who are not only flexible but also adventurous, like to try new things, have an ability and willingness to learn new skills, and like to think outside of their 'everyday' job duties to come up with new ideas for the good of the whole company. A little creativity goes a long way!
Not only have we been continually recognized as a top place to work in the state of Pennsylvania, but Newsweek magazine recognized Lighting New York as providing Best Customer Service in the country! We place immense value on having direct dialogue with our customers!